● After sales service management system

The product technical service department of the company has a full-time engineer who provides full-time hotline service, and is responsible for providing technical support and after-sales service for users so as to provide timely and effective time for relevant users.

All employees of the company are obliged to record customer feedback, mobilize all employees, record customer complaints, and reflect the attitude of serving customers.

Record the whole process of feedback and handling until the customer confirms that the problem is solved.

For the problems beyond the time limit, the alarm level shall be raised level by level until the general manager intervenes in person.

● After sales service commitment

1. After sales installation

Free installation, debugging and training: the main contents of the training include the basic structure, performance, structure and principle of main components, daily operation, maintenance and management, troubleshooting, emergency treatment, etc.

2. Scope and time of warranty

The scope of warranty is the products provided by our company to customers.

The warranty period of the product is one year from the date of signing and acceptance, after the equipment is qualified, and the equipment is maintained for life.

In one month, it's not for human being to replace the faulty machine.

3. Response time

After equipment failure, respond within 2 hours. If it is still not effectively solved within 48 hours, provide equipment of the same grade to the hospital for temporary use free of charge. All replaced parts are original accessories.

4. Active care measures

Provide complete operation instructions, maintenance manuals and technical documents related to maintenance, and do not conceal technical details related to maintenance.